Privacy Policy

Last updated: 9th March 2026.

This Privacy Policy explains how inTandemIT (“we”, “us”, “our”) collects, uses, discloses, and protects personal information when providing IT consultancy and related services.

1. Who We Are

Business name: inTandemIT

ABN: 62 107 408 015

2. Scope of This Policy

This policy applies to personal information we collect:

  • From clients and prospective clients
  • When delivering IT consultancy, managed services, support, or project work
  • Via our website, email, phone, remote access tools, or in-person interactions

It does not apply to third‑party websites or services that we do not control.

3. Personal Information We Collect

We may collect and hold the following types of personal information:

3.1 Client and Contact Information

  • Name, job title, company name
  • Email address, phone number
  • Billing and payment details

3.2 Technical and Service-Related Information

  • Usernames, device names, IP addresses
  • System configuration, logs, and diagnostics
  • Support tickets and service records

Note: In the course of providing IT services, we may access systems that contain personal information belonging to our clients or their customers. We act on our clients’ instructions when handling such information.

3.3 Website and Communications Data

  • Website usage data (e.g. IP address, browser type)
  • Email correspondence and support requests

4. How We Collect Personal Information

We collect personal information:

  • Directly from you (e.g. emails, contracts, support requests)
  • From your organisation when you are a nominated contact
  • Automatically through our website and IT systems
  • When providing remote or on‑site technical services

5. Purpose of Collection

We collect, use, and disclose personal information for purposes including:

  • Providing IT consultancy, support, and managed services
  • Managing client relationships and communications
  • Billing, invoicing, and payment processing
  • System monitoring, security, and troubleshooting
  • Meeting legal, regulatory, and contractual obligations

We only collect information that is reasonably necessary for these purposes.

6. Disclosure of Personal Information

We may disclose personal information to:

  • Our employees and contractors (on a need‑to‑know basis)
  • Technology providers and subcontractors (e.g. cloud, backup, security vendors)
  • Professional advisers (e.g. accountants, lawyers)
  • Government authorities where required by law

We take reasonable steps to ensure third parties handle personal information securely and confidentially.

7. Overseas Disclosure

Some service providers we use may store or process data outside Australia (e.g. cloud services). Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy laws.

8. Data Security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

  • Access controls and least‑privilege principles
  • Encryption where appropriate
  • Secure remote access tools
  • Staff confidentiality obligations

Despite these measures, no system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer required, information is securely deleted or de‑identified.

10. Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting us using the details above. We will respond within a reasonable time and in accordance with applicable law.

11. Cookies and Analytics (if applicable)

Our website may use cookies or analytics tools to improve functionality and understand usage patterns. You can control cookies through your browser settings.

12. Complaints

If you believe we have breached your privacy, please contact us with details of your complaint. We will investigate and respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, with the updated date shown at the top.

14. Contact Us

For privacy‑related enquiries, please contact:

inTandemIT

Email: Privacy@inTandemIT.com.au

Phone: 1300 853 410

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